Bank of America LoanIQ Production Support Analyst in Jersey City, New Jersey

Job Description:

Experienced production support analyst within Global Wholesale Banking Technology & Operations (GWBT&O) team in AMRS Region. The successful candidate will be responsible for daily Production Support functions for suite of applications. He/She will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.

  • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up. •Debug and fix production issues by analyzing java code, complex sql queries & stored Procedures

  • Excellent spoken and written English complete with clear oral communication skills.

  • Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.

  • Ability to deal with complex information, processes and relationships to derive a simple solution.

  • Experience in Change management and Incident management tools.

  • Good ability to navigate ambiguity and quickly establish credibility.

  • Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

  • Good at handling clients and can demonstrate empathy to client situations and challenges.

  • Good project management skills and can demonstrate flexibility. Strong business acumen, communication and presentation skills.

  • As a part of L2 support team provide stand-by out of hrs support on rotational basis for production system.

  • Look for efficiency improvement in & productivity savings

  • Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency

Required Skills:

  • 7 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support)

  • Proven expertise in .NET,Cognos, Autosys, SQL/PL-SQL, UNIX

  • LoanIQ acumen is required

  • Prior experience in Global Production Support at Bank of America is required

  • Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools

  • Ability to be part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues

  • Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk

  • Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period

  • Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.

  • Ability to assess initial severity, gather impacts, creates tickets (REMEDY), engage necessary support teams, and escalate as necessary to ensure timely restoration

  • Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management

  • Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues

  • Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving

  • Flexible to work for extended hours and on weekends as needed to handle high priority issues

Posting Date : 04/16/2018

Location :

Jersey City, NJ, 101 HUDSON ST (NJ2101),

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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