Hospital for Special Surgery Medical Secretary - Dr. Goolsby in New York, New York

Medical Secretary

Dr. Marci Goolsby

In this role you will provide comprehensive administrative support and direction to an HSS physician practice, you will assist with the day-to-day operations ensuring the highest level of customer service delivery, practice, support and patient confidentiality. Your primary responsibilities will include, but not limited to: triaging phone calls and patient inquiries, scheduling patients for appointments and procedures, conducting verification of medical insurance and patient billing/collections, authorization of services, filing/chart preparation.


  • Superior written and oral communication skills

  • Exceptional customer service skills

  • Ability to follow through with tasks to completion

  • Strong organizational and problem-solving skills

  • Ability to multitask in a fast paced environment

  • Ability to effectively and accurately follow directions or instructions

  • Ability to work collaboratively as part of a team; offers to help coworkers when needed

  • Detail-oriented

  • Ability to escalate issues appropriately

  • Consistently displays a positive attitude towards one’s work and work environment

  • Experience with Epic required; strong computer skills required

  • Knowledge of healthcare and health insurance, required

  • Familiarity with medical terminology, preferred

To qualify you must have a High School Diploma or equivalent (Associates Degree preferred) and at least two years of related MD office/healthcare experience. Familiarity with medical terminology and general office protocol required. The ability to type 45-60 words per minute and exceptional organizational strengths are required, along with excellent written and verbal communication skills. Must be proficient in Microsoft Word, Excel, and PowerPoint.

ID: 2018-9745

Shift: Days

External Company Name: Hospital for Special Surgery

External Company URL: