Robert Half Office Team Customer Service Representative in White Plains, New York

OfficeTeam is currently working with Westchester based company, who is seeking a Customer Service Representative to join their growing team! As the Customer Service Representative, it would be your responsibility to provide excellent service with every call! Day to day duties include, but not limited to:

  • Deal with the customers via emails and over the phone

  • Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.

  • Respond to the problems of the customer promptly

  • Look after the customer accounts and update their transaction status

  • Draft the necessary documents, letter or statements, as required by the customer

  • Maintain records of interactions with the customers in an orderly manner

  • Coordinate with the internal department to find solutions and resolve matters

  • Maintain a follow up on the customer, whose query you had solved, ensure they are satisfied with your answer. The ideal Customer Service Representative must have at least 3+ years of customer service experience, preferable within a call center environment. The Customer Service Representative must be comfortable working within a fast pace environment and able to handle upwards to 100 calls per day. If you are interested, please send your resume to Stephanie.mendez@officeteam.com today!

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 02970-9501193670

Functional Role: Customer Service

Country: USA

State: NY

City: White Plains

Postal Code: 10604

Compensation: $14.00 to $16.00 per hour

Requirements:

  • Should be able to use the computer extremely well

  • Should have great communication skills: written and verbal communication

  • Should be able to handle a lot of data that is available, and all of this has to be done at good pace

  • Should have a lot of patience when communicating with the customer

  • Should have good listening skills, since most of the time, communication with the customers is done over the phone

  • Should have the skill of versatility; they will have to adapt to many situations regarding the customer